Required skills

welldeveloped communication skills to

determine and confirm information using questioning and active listening as required

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

welldeveloped interpersonal skills

numeracy and IT skills to

perform calculations related to achieving required outcomes

use computer applications word processing spreadsheet database specific purpose computer systems to assist in achieving required outcomes

access and update records electronically

use internet information

literacy skills to

read and interpret documentation from a variety of sources and record and consolidate relevant related information

interpret policy and application research

analyse and interpret relevant information

effective interpersonal skills

organisation skills including the ability to plan and sequence work

welldeveloped judgement and decision making skills

welldeveloped mediation and negotiation skills

proactive case management skills

risk assessment skills

Required knowledge

common law legal systems and procedures relevant Personal Injury Acts

organisation policy procedures underwriting guidelines and authorities

injury management models

rehabilitation processes

relevant information technology and communications systems and organisation software

risk prevention methods and application

sector and organisation policy wording

sector compliance requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

interpret and comply with industry organisation obligations and objectives

negotiate effectively on behalf of the organisation and build client relationships

assess rehabilitation need and potential for return to work and health

assess and document return to work and health strategies and implement a detailed plan for rehabilitation and return to work and health for high risk or longterm case

monitor and effectively report on progress of client maintaining privacy and confidentiality while performing case management functions

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to organisation records

access to organisation policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Rehabilitation services may include:

Relevant parties may include:

Advice may include:

Legislative rights and responsibilities are covered in:

Nature and status of claims may include and involve:

Documents may include reports from:

Assistance may be provided in: